All returns must have an RA# (Return Authorization Number). This lets us know what is coming back and what to do with it (i.e. credit your account, replace product, etc.).
All product, including warranty items, must be returned to us shipping prepaid. Packages sent to us without an RA# written on them will be refused! We will pay the shipping charges on warranty items back to you, but not from you to us.
A 10% restock fee will apply to returned items unless it is our shipment error. Product over 90 days old is not returnable for credit. Special orders, cut liner and used items are not returnable. Cancellation of special/custom orders requires coordination through Diversified Pond Supplies, LLC and can not be cancelled once production/assembly has begun.